Payment and Refund Policy
Last Updated
This Payment and Refund Policy was last updated on 13 September 2026.
Scope of the Policy and the Products or Services It Covers
This policy applies to all payments made for access to Course A, a professional resource dedicated to studio production in motion. It covers purchases of subscriptions, one-time course modules, digital toolkits on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy governs transactions for both individual users and organisational licences within the United Kingdom. It does not extend to third-party services or physical goods. All users must review this policy before completing any purchase to understand their rights and obligations under UK consumer law.
Prices, Currencies, Taxes, and Any Additional Charges
All prices on the site are displayed in British Pounds Sterling (GBP). Value Added Tax (VAT) at the current UK rate is included in the listed prices for consumers. Business users may see prices excluding VAT depending on their registration status. No hidden fees apply to standard subscriptions, but optional add-ons such as premium support or extended access periods may incur extra charges clearly shown at checkout. Currency conversion fees charged by payment providers are the responsibility of the customer and are not controlled by spotlumix.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayPal, and bank transfers for larger organisational purchases. Payments are authorised immediately upon submission of an order. All transactions are processed through secure third-party gateways compliant with PCI DSS standards. spotlumix does not store card details. Authorisation confirms sufficient funds and may place a temporary hold. Security measures include encryption and fraud detection to protect customer data under UK GDPR and the Data Protection Act 2018.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract forms when we send an order confirmation email after successful payment. This email details the purchased access, start date, and terms. Until confirmation is received, no binding agreement exists. For subscriptions, access begins immediately upon confirmation unless a future start date is selected. Customers should retain the confirmation for their records as proof of purchase.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling-off period from the date of purchase to cancel without reason. Digital content access may begin immediately, which can limit cancellation rights if consent was given. Subscriptions can be cancelled at any time via the account dashboard, with access continuing until the end of the paid period. No refunds apply after the cooling-off period except in cases of service failure.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the 14-day period if no substantial content has been accessed. Exclusions include completed modules, downloaded resources, or promotional bundles. Services already rendered, such as live workshop recordings, are non-refundable. Faulty access due to technical issues on our side may qualify for partial refunds at our discretion. Promotional offers and gift subscriptions are generally non-refundable.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact us via the form on the Contacts page or email [email protected]. Provide your order number, purchase date, reason for the request, and any supporting details. Requests must be submitted within the eligible period. We acknowledge receipt within two working days and may ask for additional information to process the claim.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each request undergoes review for eligibility based on access logs and policy terms. Approval or rejection is notified by email within 10 working days. If approved, the refund amount and timeline are stated. Rejected requests include an explanation and options for appeal or further contact via 01494 671234.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds return to the original payment method. Processing takes up to 14 days after approval, though card refunds often appear sooner. Bank transfers may require additional verification. Customers receive confirmation once the refund is issued. Delays beyond this period should be reported to [email protected].
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content such as video lessons on lighting techniques becomes accessible immediately, affecting cancellation rights. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers have fixed terms and cannot be extended or refunded separately. Service interruptions due to maintenance are addressed with extensions rather than refunds.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order cancellation and notification. Duplicate charges are investigated and refunded automatically if confirmed. Chargebacks trigger account review and possible suspension. Suspected fraud leads to immediate hold and reporting to authorities under UK law. Customers must notify us promptly of any discrepancies.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect statutory rights under the Consumer Rights Act 2015, including remedies for faulty digital content. UK consumers retain rights to repair, replacement, or refund for non-conforming services. Nothing in this policy limits liability for negligence or breaches of consumer protection laws enforced by the Competition and Markets Authority.
Contact Route, Policy Changes, and Last-Updated Date
For queries, use the contact form on the Contacts page or reach [email protected]. Policy updates are posted on this page with a new last-updated date. Continued use after changes constitutes acceptance. Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG serves as the registered address for formal notices. This document ensures transparency in line with UK GDPR and PECR requirements.